FAQ

Why do you have to pay the Q3 2019 ES VAT to our bank account?
For the Q3 2019 you will have to send the VAT amount you owe to the Spanish government to our account and we will handle the payment. Due to the migration t...
Fri, 18 Oct, 2019 at 4:35 PM
Do you have to pay VAT on AMAZON Services Fees?
At “hellotax” we try to make things easier for our clients and try to get them informed about all the issues they might encounter regarding E.U. VAT. ...
Mon, 20 May, 2019 at 10:06 AM
How to contact us
You have a few options to get in contact with us. If you are thinking about signing up with us but you have some questions before deciding you can conta...
Mon, 20 May, 2019 at 8:53 AM
Amazon seller agreement
You can find your Amazon seller agreement if you log-in to your account and go to Account Settings → Reference → Policies and agreements → Amazon Services B...
Fri, 16 Aug, 2019 at 11:36 AM
Country ISO code list
Below you can find the country ISO code list for the entire world. This is useful when filling in the manual upload templates and when creating invoices. ...
Fri, 7 Jun, 2019 at 10:41 AM
SKU / ASIN / MPN / hellotax Product ID
SKU - Stock keeping unit, is an industry generic term to identify an item for sale such as a product or service. This code contains information about the it...
Fri, 7 Jun, 2019 at 10:39 AM
How to change your VAT ID in Amazon Seller central
In order to change your VAT ID or to add a new VAT ID in your Amazon Seller central account you just have to follow the steps below: Step 1.) Go to Sett...
Mon, 22 Jul, 2019 at 5:50 PM
Costs of additional services
Some of the services related to VAT ID registration and VAT returns are not included in your monthly - or annual subscription fee. Services like translation...
Tue, 24 Sep, 2019 at 10:06 PM
Important matters about the in-house accountancy migration
What does it mean for you? After listening to our clients' great suggestions on how they would like us to continue our ever-improving service.  We ...
Tue, 13 Aug, 2019 at 11:15 AM
How to create a ticket directly from the chat
You can create a ticket from inside the chat following the steps below: If the chatbot couldn't help you with your issue and you want to contact th...
Tue, 12 Nov, 2019 at 11:31 AM